Reference

Terms & Conditions That Govern Your 1exch Account

Q: How do I request a copy of the data 1exch holds on me?

Send a data request to support@1exch.asia from the email address linked to your account. Include your account ID and a copy of a valid identity document. We will process the request within the timeframe required by applicable law in your jurisdiction.

Every account on 1exch operates under these terms, which set out your rights, our obligations, and the rules that keep the platform fair for everyone.

Account eligibility depends on local lawUPI, Paytm & PhonePe deposits coveredWithdrawal rights clearly statedGoverned by applicable jurisdiction rulesContact us to raise a dispute

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What These Terms Cover and Where They Apply

1exch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms form the complete agreement between you and 1exch for all services accessible via 1exch.asia. They cover account creation, funding your wallet through UPI, Paytm, or PhonePe, placing activity on any part of the platform, and how withdrawals are processed back to your verified payment

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method. Access to any feature on this site is subject to the laws of the jurisdiction in which you are located — if local law does not permit such activity, these terms do not grant you any entitlement to access. We reserve the right to update
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these terms with reasonable notice posted on this page. Continuing to use your account after a posted update constitutes acceptance of the revised terms. If a specific section conflicts with applicable law in your jurisdiction, that section shall be read in accordance with local legal requirements
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while the remaining terms stay in full effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms Directly

If any clause is unclear or you want to raise a concern about how these terms have been applied to your account, our support team is…

HOW WE HANDLE YOUR ACCOUNT

Data, Security & Your Rights Under These Terms

We handle account data, cookies, and security practices in line with the commitments set out in these terms and our privacy notice.

Account Data Retention

We retain your account data for as long as your account remains active and for the period required by applicable law after closure. You can request a summary of the data we hold by contacting support with your account ID.

Cookie Policy

Cookies on 1exch.asia are used for session management, fraud detection, and site performance. You can adjust cookie preferences via the banner shown on your first visit; disabling certain cookies may limit platform functionality.

Account Security

Your account password and two-step verification details are your responsibility to keep secure. We will never ask for your password via email or chat — any message claiming otherwise should be reported to us immediately.

Payment Data Handling

UPI IDs, Paytm wallet links, and PhonePe handles are stored in encrypted form and used solely for processing your deposits and withdrawals. We do not share payment details with third parties outside of the payment network required to clear your transaction.

Right to Request Changes

You may request a correction to inaccurate account data at any time through the account settings page or by contacting support. Identity verification is required before changes to KYC-linked fields such as your legal name or linked UPI handle.

Dispute & Escalation Path

If our support team cannot resolve your complaint within 10 working days, you may escalate in writing to our compliance desk at [email protected]. We will acknowledge your escalation within 48 hours and provide a resolution timeline.

Common Questions About These Terms

These questions cover the situations account holders ask about most when reading through the terms. If your question is not here, our support team can walk you through the relevant clause directly.

Access depends on the laws of the state or region where you are located. Where local law permits such activity, you may open and use an account. It is your responsibility to confirm that access is lawful in your specific location before registering.

We may suspend or close an account found to be in breach of these terms. Before any permanent action, we aim to notify you by email and give you the opportunity to respond, unless the breach involves fraud or security risk requiring immediate action.

Send a data request to [email protected] from the email address linked to your account. Include your account ID and a copy of a valid identity document. We will process the request within the timeframe required by applicable law in your jurisdiction.

The core account terms are identical regardless of your payment method. However, specific processing times and reversal rules vary by payment rail — UPI and PhonePe credits typically reflect instantly, while Paytm wallet transactions may involve an additional verification step.

No. We post a notice on this page before any material change takes effect, and we may send an email alert to your registered address. If you continue using your account after the effective date, that constitutes acceptance of the updated terms.

Contact support via live chat or email with your account ID and details of the specific decision you are disputing. Our team will review the case against the applicable clause and respond within 24 hours with a written explanation or a resolution.

Account closure requests are processed within five working days. Any confirmed balance at the time of closure will be returned to your verified UPI, Paytm, or PhonePe account after standard identity verification, in line with the withdrawal process set out in these terms.

Terms & Conditions That Govern Your 1exch Account

Reach Us About These Terms Directly

Data, Security & Your Rights Under These Terms

Account Data Retention

Cookie Policy

Account Security

Payment Data Handling

Right to Request Changes

Dispute & Escalation Path

Common Questions About These Terms

01 Can I access 1exch from any state in India?

02 What happens to my account if I breach these terms?

03 How do I request a copy of the data 1exch holds on me?

04 Are these terms the same for UPI, Paytm, and PhonePe deposits?

05 Can 1exch change these terms without telling me?

06 What should I do if I believe a term has been applied incorrectly to my account?

07 How long does it take to close an account under these terms?

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