Reference

Legal Terms for India Access

This page explains how we handle access, account use, records, and contact requests on 1exch.

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1exch Legal Terms for India Access
CONTACT PATHS

Ways to Reach Us

For legal questions, send the request from the email linked to your account, raise a ticket inside the app, or use a written mail channel if…

Email support Send legal requests from the email tied to your account.
In-app ticket Use the support form inside the account when you want a logged trail.
Written mail If you need a signed copy or a record outside the app, send a…
DATA AND SECURITY

How We Handle Requests

We keep legal handling narrow: only the data needed to run the account, answer queries, and meet record-keeping duties.

Data we store

We keep your account name, contact details, sign-in trail, and transaction references so we can identify your record, answer disputes, and complete required checks. We avoid collecting extra fields that do not serve that purpose.

Cookie use

Cookies help remember login state, language choice, and session security. They do not change your account terms, and you can clear them in your browser if you want a fresh session on the same device.

Account security

We protect login and withdrawal actions with device checks, one-time codes where needed, and activity flags that spot unusual access. If a request looks risky, we may pause it until we verify ownership.

Record retention

We keep essential records only as long as needed for account support, dispute handling, fraud checks, and legal duties. When the retention period ends, we remove or anonymise fields that are no longer required.

Change requests

If you need a correction to your name, contact number, or address, send the exact field and the updated value from the contact path linked to your account. We act when the law allows it.

Who to contact

For any legal query, send it through support with your account email and the request date. We reply on the registered channel so we can match the request to the correct record.

Questions About Your Legal Rights

If you want to know how records, cookies, access, or change requests work, these answers cover the common legal points. They focus on what we store, how long we keep it, and how you can reach us if you need a correction or a copy of your account record. Where local law changes the result, the local rule comes first.

Access depends on local law and is available where local law permits. If your location or state rules change the position, we follow the stricter rule and keep the account flow paused until it is clear.

We keep the data needed to run the account, confirm ownership, answer queries, and keep transaction records. That usually includes contact details, login activity, and reference numbers tied to wallet actions.

Yes. Send the exact field you want changed from the contact path linked to your account, along with the updated value. We apply the change after we match the request to your record and check any required proof.

Cookies remember your login state, language choice, and basic session security. If you clear them, the next visit may ask you to sign in again and reset small preferences, which is normal browser behaviour.

We retain essential records only for the period needed for support, disputes, verification, fraud checks, and legal duties. After that period, we remove or anonymise fields that no longer need to stay linked to your account.

Use the email, in-app form, or written mail channel listed in support. Include your account email, the date, and a clear description of the request so we can match it to the right record.

If a request or account action conflicts with local law, the local rule controls. We may limit access, delay a change, or ask for more verification until the position is clear in the relevant region.

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